FAQ
Your Questions, Answered
We have put together answers to the questions we hear most from clients and job applicants.
How do I hire a domestic worker through Relief Care?
Simply fill out our Hire a Worker form on the website or send us a message on WhatsApp. Tell us what type of staff you need, your location, and your preferred arrangement. Our team will review your request and match you with suitable candidates within 48 to 72 hours.
How long does the recruitment process take?
Most placements are completed within 48 to 72 hours of receiving your request. For specialist roles or specific requirements, it may take slightly longer. We keep you informed throughout the process.
Are all workers verified and background checked?
Yes. Every staff member on our platform goes through a thorough vetting process including identity verification, reference checks, and a personal interview before they are approved for placement.
Do you provide live-in domestic staff?
Yes. We provide both live-in and live-out domestic workers depending on your household's needs. You can specify your preference when filling out the hire request form.
Do you provide live-out domestic staff?
Yes. Live-out arrangements are available for clients who prefer staff to work during set hours and return home afterward. This option is flexible and can be arranged on a daily, weekly, or monthly basis.
Is there a replacement policy if the worker is not a good fit?
Yes. If a placement does not meet your expectations within an agreed period, we will work to find a suitable replacement at no additional cost. Contact our team directly to discuss.
Do you offer hourly or daily staffing?
Yes. We offer hourly, daily, weekly, and monthly staffing arrangements. See our Work Plans page for full details.
What types of domestic staff can I hire?
We provide caregivers, nannies, babysitters, housekeepers, cleaners, cooks, elderly care support workers, hospital sitters, physical therapy assistants, and general domestic workers. See our full services page for the complete list.
Can I hire staff outside of Lagos?
Yes. While we are based in Lagos, we match clients across Nigeria. Contact us to discuss placements in your state.
How do I pay for your services?
You can pay online via the payment section on our website. We accept bank transfers to our GTB account. Details are available on the Pay Now page.